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Shipping Policy


Shipping & Delivery Schedule

All items, unless specified are shipped from Aichi Prefecture using either Sagawa or Yamato delivery companies and normally take 3 to 7 days to arrive, once we have confirmation of payment. Our turn-around is usually much faster as most orders ship thenext day, unless you request a delayed delivery date.

As an online store, we are never closed, however we are closed for shipments on Saturday, Sunday and all national Holidays. Orders placed over the weekend and holidays will be processed on the following business day.


Shipping Charges & Notices

Standard Shipping Charges (tax included)

RegionPrefectureStandard Shipping Charge
Tokai, Kanto, Kansai , Hokushinetsu, Shikoku Shizuoka Prefecture Aichi, Gifu, Mie Prefecture, Yamanashi Prefecture, Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi Prefecture, Wakayama Prefecture, Osaka, Hyogo, Nara, Kyoto, Shiga Prefecture, Toyama Nagano Prefecture, Niigata Prefecture, Fukui, Ishikawa Prefecture, Yamaguchi Prefecture, Hiroshima Prefecture, Tottori Prefecture and Okayama, Shimane Prefecture, Kochi Tokushima Kagawa Ehime Prefecture 700 yen
Northeast, Kyushu, Hokkaido Aomori, Iwate, Akita Prefecture, Fukushima Prefecture, Yamagata Prefecture, Miyagi 
Prefecture, Kagoshima, Kumamoto, Miyazaki, Nagasaki, Oita Prefecture, Saga Prefecture, Fukuoka Prefecture, Hokkaido
900 yen
Okinawa Okinawa 1500 yen


How much extra is Chilled and Frozen Shipping?

Zero yen; no extra charge!  Standard shipping includes dry, chilled and frozen shipping.  We ship all items at a super affordable price 700 yen (most areas), so don't hesitate and enjoy everything on our site.


Combined Shipping with Chilled and/or frozen

Most ordinary dry items can also be added to a chilled or even a frozen box. To maximize shipping costs and efficiency, dry items are automatically placed in a single, chilled and/or frozen box whenever a mixed order is placed. Shipping costs based per box; therefore this method will lower the overall shipping cost and is the safest option to avoid spoilage.


Meat and Cheese Orders

Our default is to ship meat items frozen.  In some cases, if requested by the customer, we will ship frozen meat in a chilled box, if the item is safe to thaw and re-freeze.  This is a popular option if you are going to cook and serve meat on the same day as delivery.  Essentially, the meat is slowly thawing inside the delivery truck’s refrigerator while being transported to your home. 


Multiple Addresses

At this time we only ship to a single location/address. Our online system is not compatible with multiple addresses, so in the event, please place a separate order or contact our office for more support.


Oversees Shipping

At this time, Cezars Shop ships everywhere in Japan;unfortunately, we don’t ship outside of Japan. If you reside in another country, please email us directly and we’ll see if we can support you.


Free Shipping

We are happy to offer free shipping for orders over 10,000 yen. This offer is good for all address except Okinawa. If you reside in Okinawa, we’ll deduct 900 yen from the shipping charge.